University-Wide Course:"Development of Interpersonal Communication Skills in the workplace"

The module covers the possibilities of improving interpersonal skills and ways of developing effective relationships in the workplace.

The main objectives of the course are:

1. improving interpersonal communication skills

2. developing effective relationships in the workplace

3. learning a wide variety of skills supporting communication at work

1. D.A. Whetten, K. S. Cameron, Developing Management Skills, Prentice Hall; 8

edition, 2011

2. A. de Bruin, MINDFULNESS and MEDITATION at University, Verlag, Bielefeld,

2021.

3. J.Keyton, Communication and organizational culture : a key to understanding

work experiences, SAGE Publishing, 2011

4. P.Cobley, P.Schulz (Eds.), Theories and models of communication, de Gruyter

Mouton, 2013

5. G.Cheney, S. May, D.Munshi (eds.),The handbook of communication ethics,

New York : Routledge, 2011

6. International Dimensions of Organizational Behavior by Nancy J. Adler, Allison

Gundersen, (5th Edition), South-Western College Pub; 005 edition (June 29,

2007)

7. The 7 Habits of Highly Effective. Powerful Lessons in Personal Change,

byStephen R. Covey, Free Press; Revised edition (November 9, 2004)

8. Primal Leadership by Daniel Goleman, Richard Boyatzis, Annie McKee,Boson:

Harvard Business School Press, (2004)

9. Training in Interpersonal Skills by Stephen P.Robbins, (5th Edition), Prentice

Hall; 5 edition (May 19, 2008)

10. A. Pressman, Design Thinking: A Guide to Creative Problem Solving for

Everyone, Routledge; 1 edition, 2018.

11. T. Brown, J. Wyatt,Design thinking for social innovation.Development

Outreach,2010, 12(1), 29-43

KNOWLEDGE

1. related to process of communication

2. related to emotional intelligence

3. related to conflict management

SKILLS

1. of conflict management

2. interpersonal communication skills

ATTITUDES

1. being open for others and understanding differences between people

2. cooperation in solving problems